Thank you for your enquiry
Effective 27 February 2019, the CaRVan Insurance agency has withdrawn from the insurance market and will no longer be offering cover for Recreational Vehicles.
There is no impact on your existing insurance policy with us and please be assured that cover will continue for the full period of your policy.
However, we will not be offering to renew your insurance policy when your term of insurance contract expires. The period of your insurance contract can be found on your certificate of Insurance.
Approximately 4 weeks before your policy is due to expire, you will receive a notice from the underwriter, The Hollard Insurance Company, to advise that they are not offering to renew your policy.
It is very important that you continue to insure your risk against any unexpected losses. You may be able to find an alternate insurer for your needs here at http://www.findaninsurer.com.au or on 1300 728 228.
As an alternative you may wish to contact NM Insurance Pty Ltd t/as Australian Caravan Insurance (ABN 34 100 633 038, AFSL 227186) who may be able to offer insurance cover: http://www.austcaravaninsurance.com.au/
NM Insurance Pty Ltd acts under a binder to issue insurance as an agent of AIG Australia Ltd (ABN 93 004 727 753, AFSL 381686) the insurer of this product.
For customers who have received an existing quote from us, we will still honour that quote and provide cover, in accordance with our Policy wording and Product Disclosure Statement up until the expiry date of the quote.
However, any policy issued will not be eligible to an offer of renewal at the expiry of the insurance contract.
New & Existing Claims
Our claims handling process is not affected by this change and we will continue to assess and handle new and existing claims in accordance with our Policy Wording and Product Disclosure Statement. For new or existing claims, please click on the “Claims” tab and follow the instructions.
General Enquires & Policy Changes
For general enquiries or policy changes, please click on the “Contact” tab or email us at: